Management commitment
Verbandskëscht is committed to providing quality home care, ensuring the safety of its beneficiaries and staff, and respecting the environment.
Our QHSE (Quality, Hygiene, Safety, Environment) policy is a fundamental pillar of our commitment to excellence, legal compliance, and sustainable development.
This commitment is based on the following principles:
- Quality of service: Ensure personalized care in line with medical prescriptions and patient expectations.
- Hygiene: maintaining a clean and safe environment for both users and professionals.
- Safety: Identifying, assessing and managing risks.
- Environment: Adopt environmentally responsible practices in all our activities.
Objectives
- Customer satisfaction: Trust and attentiveness to our customers are essential, guiding every action we take daily.
- Continuous improvement: Implement actions aimed at improving the quality of services provided.
- Training and prevention: Ensure ongoing training of staff in best QHSE practices. Identify and prevent occupational and environmental risks.
- Compliance: Comply with applicable regulations and standards.
Ensure the satisfaction of our beneficiaries and their families.
Monitoring and assessment
Regular internal audits will be conducted by the QHSE department to evaluate the effectiveness of the QHSE policy and implement corrective actions if necessary.
The full success of the QHSE approach requires the active participation of all stakeholders at Verbandskëscht in all its activities, with the aim to delivering quality services.
Digitization for quality
As part of a continuous improvement approach, we are investing in digitalization to enhance the quality and efficiency of our services. We are developing an integrated care management software. This innovative solution enables our teams to work more effectively, ensure better medical follow-up, and guarantee optimal administrative traceability.
