At Verbandskëscht, the quality of home care and support depends above all on the experiences of the patients cared for by our teams every day.
In line with our commitment to listening to our patients and striving for continuous improvement, a satisfaction survey was conducted in 2025 among patients receiving care from our services.
This initiative is part of the organization’s quality management system. It aims to assess the quality of services, identify the strengths of the support provided, and guide improvement efforts, in the best interests of patients and their families.
High Overall Satisfaction in 2025
The survey results show a high level of satisfaction and confirm the trust that patients receiving home care place in Verbandskëscht.
88,5%
Overall Satisfaction
The vast majority of patients report being satisfied or very satisfied with the care they received.
4,43
Average rating*
This rating reflects a very positive overall assessment of service quality across all the criteria analyzed.
NPS: 73
Level of Excellence
The Net Promoter Score (NPS) is high, indicating a strong likelihood that patients will recommend Verbandskëscht's services.
* Rating scale from 1 (very unsatisfactory) to 5 (very satisfactory).
Key criteria evaluated by patients
The survey highlights several key aspects of perceived quality in home care services.
93%*
Availability & Friendliness
The staff are seen as approachable, available, and caring, which helps foster a relationship of trust with patients.
93%*
Response Time
The reception and response times are considered prompt and efficient, contributing to patient safety and comfort.
91%*
Quality of Care
The quality of care is rated very highly, both in terms of professional competence and the precision of the procedures.
94%*
Respect and Discretion
Patients report feeling that their privacy, lifestyle, and personal environment are respected.
91%*
Listening and Comprehension
Feedback highlights a genuine focus on individual needs, with compassionate and attentive care.
85%*
Internal Communication
Coordination among the teams is generally perceived as smooth, contributing to consistent and continuous monitoring.
* Percentage of respondents who reported being satisfied or very satisfied.
Methodology for the 2025 Satisfaction Survey
The satisfaction survey was conducted in 2025 among patients receiving services from Verbandskëscht.
Its purpose is to measure the perceived quality of services and to assess patient satisfaction as part of the quality management system.
The data were collected using a structured questionnaire covering several key criteria related to the quality of care and the organization of home care services.
The results are expressed as follows:
- as a percentage of respondents who reported being satisfied or very satisfied,
- and by an average rating on a scale of 1 to 5.
The responses collected are analyzed both overall and by criterion. They are incorporated into the quality monitoring process and taken into account when identifying areas for continuous improvement.
A continuous improvement process dedicated to patient care
The results of the 2025 satisfaction survey confirm the overall quality of the in-home care provided by Verbandskëscht, as well as the teams’ commitment to care based on attentiveness, respect, and professionalism.
They serve as an essential tool for steering the quality management system. The insights gained from this survey make it possible to analyze practices, strengthen internal coordination, and guide corrective actions and continuous improvement efforts, in order to consistently meet the expectations of patients and their loved ones.
